Differences in Accounting Policies in US and UK Free Essay Example, 2000 words

Tesco plc has presented the company s financial statements in compliance with IFRS as per the requirement of the European Commission. An analysis of the accounting policies mentioned in both the companies annual reports, reveals several significant reporting differences reflective of the accounting standards followed by the companies. Tesco plc has reported the company s goodwill as an asset at the date of acquisition while apportioning it to every single cash-generating business unit that is expected to benefit from it. The company doesn t record the amortization of goodwill as per the rules of IAS 36/39 and IFRS 3; rather it reviews the impairment of goodwill on an annual basis at the minimum owing to the recoverable amount of all the cash-generating units associated with goodwill. If the company sells off any goodwill associated subsidiary, it records the attributable amount of goodwill as gain or loss on disposal i. e., as the extraordinary gains or losses (Tesco plc, Accounting Policies Note, p48). In order to test the good for any impairment, the company utilizes cash flow projection method to estimate the recoverable value of cash-generating units while assuming the values for discount rates, growth rates and the expected change in margins. We will write a custom essay sample on Differences in Accounting Policies in US and UK or any topic specifically for you Only $17.96 $11.86/pageorder now Target Corporation has presented goodwill along with the other intangible assets at the value of acquisition cost less amortization as it is allowed under the US GAAP. The amortization is recorded on the straight-line method. The company also has a policy of not amortizing some of its assets and reviews them annually for impairment tests. Target Corporation uses the discounted cash flow models to test the goodwill for impairment on the fair value (Target Corporation, Note 15, p31). The deferred tax policy of Tesco plc accounts for temporary discrepancies between the amounts of assets and liabilities while using the Balance Sheet liability method. The company calculates the deferred tax on the basis of expected rates and is reflected in the income statement.

The Role of Media in the Society - 9486 Words

| Should we use underground water?[-0] | Different Schools for different Subjects[-1] | Should Homework be abolished?[-2] | Ethical issues is not a part of science[-3] | the role of media in our society[-4] | Should students be sent to school in summers?[-5] | Waste management-Need Of The Hour[-6] | Price Rise[-7] | Do you think that computer has become a part of our life?[-8] | Go to page: 1 2[-9] 3[-10] 4[-11] 5[-12] 6[-13] 7[-14] 8[-15] 9[-16] 10[-17] 11[-18] | Role of media in the society||| Today television channels and newspapers are making fast money by cashing on the news in wrong sense and wrong way. In the race to become more popular and to make money they have broken all the limits media must†¦show more content†¦|| Tanvi27-Apr-2007 |In my view, media is the watch dog of the political democracy. If it plays its role honestly it will be a greatforce in building the nation but now a days due to great commercialisation it is not performing its role properly which is not healthy for society. || Shafiq Hahsmi30-Apr-2007 |Its duty is to inform, educate and entertain the people but nowadays we see that media is not doing its duty honestly. Instead of giving important information and educative programme it is giving emphasis to sensationalize the public. || shonisani lemonyucjes6-May-2007 |The media are so much part of us that to recognize their impact, we must step back and consciously think about how they shape our lives and what they are saying. The media affects people perspective not only through television, but also through radio and newspaper. In this way, even many messages with which we cannot agree, inevitably coming to us from a diverse constellation of media, will not hurt us. They can even be turned to our benefit by whetting our understanding and articulation of what we believe.The media plays on peoples fears. || Deepti Evani8-May-2007 |Media plays an important role in the society. They help us to know current affairs on the spot. They put their lives in danger during a terrorist attack or a natural disaster, just to inform us about it. It is partly because of them that there is awareness spreading in the society. This is how, many countries are able to contribute toShow MoreRelated The Role of Media in the Society Essay1050 Words   |  5 Pages The Role of Media in the Society Media has always played a huge role in our society. For a long time media was one of the methods of controlling people and leisure. In ancient times when there was no newspapers and television, people used literature as source of information, some books like the Iliad, and different stories about great kings, shows those people the information about them. Nowadays media is one of the main part of our lives and our society, becauseRead MoreThe Role Of Media And Its Effects On Society778 Words   |  4 Pagesreliant on society satisfying their roles in order to continue their old-style family structure/ education system. Associations between institutions on how non-media social structures (government/economy) affect media industry and vice versa. Relationships inside organizations on how structure of media industry effect media personnel and circuitously media products and vice versa. Relationships among organizations and the public on how does mass media influence the readers (audience) of media messagesRead MoreThe Role Of Media And Its Effects On Society1648 Words   |  7 PagesThere are many types of media that are constantly being shown in this time of era, such as, films, documentaries, music videos, and advertisements. The public tends to attach themselves to films and music videos when there are controversial ideas that rise from these forms of media and advertisement s sometimes receive the attention but after time passes on we forget them. Aunt Jemima is a famous individual who has been through many changed over time, which at first, she looked like a terrifying AfricanRead MoreThe Role Of Media And Its Effect On Society1440 Words   |  6 Pages The Role of Media â€Å"Media is the main means of mass communication (broadcasting, publishing, and the Internet) regarded as collectively† (The Oxford Dictionary). It brings information readily; thus, play a significant role in our society. â€Å"Although vital arteries of information, these media have built-in biases that distort the facts† (Lewis, 2007, p.267). Media is affected by many factors that influence the nature of the information received. These include but not limited to the following: constraintsRead MoreRole of Media in Modern Society3659 Words   |  15 PagesThere are many different ways in which people communicate such as, through the phone, through personal encounters, and by attending work place, school, seminars etc. Though media is not the only communication medium used to dispense the flow of information, its importance in developed countries is worth mentioning as it has been the main source to inform people on political issues or current affairs as well as being as the main source of entertainment. The flow of information from one geographicalRead MoreThe Role Of Media And Its Influence On Society2726 Words   |  11 PagesIntroduction Media is ubiquitous and part of our daily lives, mainly including newspapers, televisions, broadcasting, magazines and the Internet. The place of media is as important as the place of politics, economics and culture in society, which has essential influence on the development of society in various aspects. Mass media arouse many interests and debates among people in society, such as topics of children, violence, gender, race, political elections and so on. It is a relatively importantRead MoreThe Role Of Media And Its Impact On Society Essay2157 Words   |  9 Pagesgrow with times and evolve with different and new political ideologies. Today, modern media has a large effect on government and the outward appearance a country gives to others through its leaders and public decisions. Mass media, or the technology that is intended to reach a mass audience, serves as a primary source of communication between a countries’ government officials and its people (STUDY). The role of me dia, the bias it brings, and its use with politicians’ themselves all are key in fullyRead MoreThe Media And Society Influence On Gender Roles1116 Words   |  5 Pagesterms of the social world in which you live. The media and societies influence on gender roles Introduction Gender stereotypes are everywhere. ‘Both masculinities and femininities come into existence at specific times and places and are always subject to change.’ (Connell, 1995: 185 cited in Wharton, 2012: 6). The term gender is a ‘doing’ word. It is a constant, active process. A role, is the expected behaviour which is associated with a status. Roles are performed according to social norms, sharedRead MoreThe Role Of Algorithmic Media On Audiences And Society1596 Words   |  7 Pages Algorithmic media have a kind of power, however this power largely remains invisible to the audience or user who instead interact with the information that the algorithm sorts and delivers. Instead where this power manifests and consolidates is on platforms that draw the attention of audiences and revolve around the role played by algorithms. Using institutional theory, automodernity, and the concept of algorithmic publics, we can start to map out a growing and potential field of research that attemptsRead MoreEssay Roles of Mass Media in Society973 Words   |  4 PagesRoles of Mass Media in Society Term of mass media or press has been used since around ten decades ago. At early age, type of mass media that society knows was only printed mass media such as newspaper, flyer, or brochure, but as the century goes by, other type of mass media, such as television, radio and internet, began to appear. In a society, mass media has many functions, due to its capability; mass media could bring not only positive effects but also negative effects to society. Nevertheless

Customer Service Management

Question: Discuss about the Customer Service Management. Answer: Overview BizOps Enterprise is an organisation that is known for its products that are highly customisable. This customisable nature of the products has attracted a lot of customer base for the company. But as of late it has been observed that the sales of the organisation has been diminishing, thus placing a huge negative impact on the business of the organisation and complaints has been arising with regards to various sections and functioning of the organisation (Award-Winning Customer Service, 2007). This report is to understand the issues that the organisation has and to properly come up with a plan to mitigate such issues. Background/Issues to be Addressed The following are the problems and background issues that need to be addressed for redresses: As per the email that has been received it is to be noted that there has been a lessening of the demand of the products manufactured by BizOps Enterprises. Managers are unwilling to stock the products from the product line of the organisation. This lessening of the demand has placed an unexpected negative impact on the sales income of the organisation (Brink, Berndt, 2004). The email also states that there has been certain complaint from customers pertaining to the time that is being taken in filling out special orders. This arises due to the lack of knowledge of the service team of the product range of the organisation. As per the online sales report attached within the e-mail, it is noted that there is something wrong with regards to the approach made towards online sales dispatch. On an average the organisation has been receiving at least two complaints from its consumers. The complaints often are revolving around the fact that the orders put forward by the consumers have not been dispatched within the stipulated time as promised. It is being estimated that the organisation looses at least one order in a month when a customer cancels an order that they have placed when the same has not been dispatched within the stipulated time (Choi, 2016). This is placing a huge impact on the online sales of the organisation. From the customer service report that was attached herewith the email, it is to be noted that primarily the customer complaints have been focused on the time taken for dispatching the special orders that are being placed online (Conlow, Watsabaugh, 2009). This problem is arising from the fact that the team of personnel that are being employed in the warehouse do not have proper knowledge about the product range of the organisation. It has been observed from the employment panel that a number of new personnel have been hired by the organisation to work in the warehouses. But it is not known if the warehouse personnel have been put through the same induction training programme as the other employees of the organisation in the service and the sales team. From the same customer service report, it is also being observed that the organisation has lost two of its major clients. Both clients were in need of modified products that are manufactured by BizOps enterprises. The clients needed them over a period of 18 months. But it has been observed that after the purchases made by them initially they did not return for the rest. It has been stated by the clients that BizOps is disorganised, the stock supply of the organisation is unreliable, the products that were being sold by BizOps were often poor in quality and it was not always possible to converse with the same sales person, thus making it difficult to form a familiarity with the needs of the clients ("Customer Value Creation by Customer Knowledge Management", 2013). Furthermore, the same customer service report consists of two complaints from the customers, one being a case where the consumer has not been receiving their loyalty bonus. This was due to the fact that the customer details were sent to a wrong email and as such the consumer made multiple purchases without being provided with any discount. The second complaint is from a retail shop owner, who is frustrated on the organisation as they have been losing their business due to the organisation (Eisingerich, Bell, 2008). It is stated that the products that are placed are never delivered to the retail outlet on time. Thus the retail store manager is seeking compensation from the organisation for the loss in business. Report Details/Key points As per the section herein above, the problem nos. 1-3 is primarily a problem that is arising within the organisation, especially in the service team. Thus a possible solution is being stated for mitigating the problems stated in the previous section under the nos. 1-3 and second customer complaint at stated in no. 5. The recruitment process of the organisation needs to be looked into. The Service team is understaffed and thus a huge burden is being place on the individuals who are working in the Service Team. A proper job description needs to be made as per the requirements or qualifications of an individual required to be hired as a member of the Service Team (Fan, Ku, 2009). It is to be made sure by the HR department of the organisation that the Service Team undergoes the same induction training programme that the Sales Team goes through. This will help the Service team in better understanding the products that are available in the product range of the organisation (Gale, 2014). It has been noted that the Service Team has the highest rate of employee turnover, which needs to be addressed by providing them with proper workplace. The Warehouse for the organisation needs to be revamped and cleaned and organised to provide them with a proper working area. Hiring of a number of new employees for the Service Team is not the solution as the team needs to train them as well. A proper training program needs to be setup for the Service Team to help them in understanding the products of the enterprise along with being able to provide excellent support to the enterprise through their work (Ntti, Halinen, Hanttu, 2006). Pertaining to the Problem no. 4 as stated herein above it is to be noted that serious allegations have been brought forth against the enterprise and these can harm the reputation of the enterprise and ultimately leading to loss of business. A basic outline is being provided to solve the problem. A proper quality assurance management process has to be inducted. There is a need to appoint a Quality Check Manager, whose sole purpose shall be test the quality of the products that are being sold by the enterprise (Goodman, 2000). The inventory system of the enterprise needs to be revamped and modified. With the use of digital tools and modern technology, we should build a new inventory list that is always automatically updated. This will help in the organisation being more organised as also have a constant check on the products that are in stock and the ones that needs to be stocked before they run out (Wu, 2007). There is a need for a system within the organisation that stores information about the clients that each sales representative has handled. This history or information shall allow the organisation to re-assign tasks pertaining to sales to a fixed organisation to one particular sales expert, thus allowing a familiarity between the client and the enterprise. As per the first complaint as stated in the section above under no. 5, it is being stated that the following should be done to mitigate such problems and to avoid the same in the future. A proper system needs to be setup that retains all customer data. The system shall control whether a discount shall be provided or not and also check if a customer is eligible for extra distribution (Managing for results, 2010). The need for manual intervention in the system is being removed to avoid any error due to human negligence. Summary of Key Points The primary points that have been discussed in the report are being stated herein below: The dip in sales of the enterprise due to the loss of business. The condition of the employees in the Service Team The need for proper recruitment process to hire appropriate staff for the Service Team The need for proper induction training programme for the Service Team employees to keep them updated with the product line of the enterprise (Piercy, Lane, 2009). There is also a need for a data management system and inventory systems for the organisation to keep the details updated and at the same time handle the customer data effectively. There is also a need for quality assurance cell for checking the quality of the products that are being sold by the enterprise. Conclusion This report has outlined the various problems that the organisation/enterprise is facing in the recent times. Based on the background issues that are affecting the sales of the enterprise a basic recommendation is being made through the report to solve the various issues (Goodman, 2009). Although, there is a need to study the issues in much more details for providing a detailed solution, but the solutions provided in the report forms a basic outline of the solutions that needs to implemented for improving the sales of the organisation as well as lifting up the service provided by the Service Team of the organisation. References Award-Winning Customer Service. (2007) (1st ed.). [Place of publication not identified]. Brink, A., Berndt, A. (2004).Customer relationship management customer service(1st ed.). Landsdowne, South Africa: Juta. Choi, S. (2016). Customer Knowledge in Knowledge Management Systems: The Source of Superior Customer Service.World Journal Of Management,7(2), 31-50. https://dx.doi.org/10.21102/wjm.2016.09.72.03 Conlow, R., Watsabaugh, D. (2009).SuperSTAR customer service(1st ed.). [Rochester, N.Y.]: Axzo Press. Customer Value Creation by Customer Knowledge Management. (2013). International Journal ON Advances In Information Sciences And Service Sciences,5(10), 1242-1253. https://dx.doi.org/10.4156/aiss.vol5.issue10.145 Eisingerich, A., Bell, S. (2008). Perceived Service Quality and Customer Trust.Journal Of Service Research,10(3), 256-268. https://dx.doi.org/10.1177/1094670507310769 Fan, Y., Ku, E. (2009). Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing.The Service Industries Journal,30(2), 203-223. https://dx.doi.org/10.1080/02642060802120141 Gale, B. (2014).Managing customer value(1st ed.). [Place of publication not identified]: Free Press. Goodman, G. (2000).Monitoring, measuring, and managing customer service(1st ed.). San Francisco: Jossey-Bass. Goodman, J. (2009).Strategic customer service(1st ed.). New York [etc.]: AMACOM. Managing for results. (2010) (1st ed.). [Washington, D.C.]. Ntti, S., Halinen, A., Hanttu, N. (2006). Customer knowledge transfer and key account management in professional service organizations.International Journal Of Service Industry Management,17(4), 304-319. https://dx.doi.org/10.1108/09564230610680631 Piercy, N., Lane, N. (2009).Strategic customer management(1st ed.). Oxford: Oxford Univ. Press. Wu, C. (2007). The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism serviceThe service encounter prospective.Tourism Management,28(6), 1518-1528. https://dx.doi.org/10.1016/j.tourman.2007.02.002

Is Claudius Presented by Shakespeare as a Tragic Villain Without Any Redeeming Features free essay sample

As the King, Shakespeare presents Claudius as an able ruler who is trying to prove his worthiness to his court. This is apparent in Act 1, Scene 2 in Claudius’ opening speech. Claudius can be seen as being sincere in this speech as he mentions the death of his brother: ‘bear our hearts in grief’ (page 15) and he also states that the country is ‘contracted in one brow of woe’ (page 15). His language could be interpreted as heartfelt in his opening speech as he feels genuine sorrow over his brother’s death. This is a redeeming feature as he appears to feel love towards his brother for mentioning him as he takes his place as King. The language Shakespeare uses in Claudius’ opening speech is dismissive about the threat that Denmark may face from Norway due to Fortinbras: ‘So much for him’ (page 17). This is because he wants to display his confidence as a leader and to calm the listeners. We will write a custom essay sample on Is Claudius Presented by Shakespeare as a Tragic Villain Without Any Redeeming Features? or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This contributes to Claudius’ redeeming features as he appears to be considerate towards the feelings of those within the court. He does not wish to worry them and therefore comes across as an able leader. It may be interpreted that Claudius is inferior to his predecessor and is trying to provide the court with the reassurance that he can follow on from the previous King. Hamlet states that Claudius is ‘no more like my father/Than I to Hercules’ (page 25). This imagery that Shakespeare uses shows the previous King as a stern warrior in the mold of classical Greek heroes. In contrast, Claudius is a corrupt politician whose weapon is his ability to manipulate others through his skillful use of language. Shakespeare structures juxtaposition between the setting of Act one, Scene ne and Act one, Scene two in order to show a contrast in the reality and the dream in Claudius’ mind. Act one, Scene one takes place outside the castle at the dead of night. This pathetic fallacy creates a foreboding and intense atmosphere, almost predicting the appearance of the Ghost. The Ghost represents the harsh reality that Claudius has to face and the reason for his feelings of guilt. Act one, Scene two contrasts with the previous scene as it takes place inside the castle, with Claudius at the centre. This is Claudius’ dream situation, that he is King of Denmark with Gertrude as his Queen. The dramatic change in setting between scenes makes Claudius appear more oblivious to the consequences of his actions, as he is now centre of attention as King. This disillusion that Claudius appears to be in may deter the audience, as he cannot accept the effect of his actions. Unlike the majority of speeches throughout the play, Claudius’ opening speech deviates from iambic pentameter. This reflects the disorder that Claudius has created because of the murder. Court life would ordinarily have order and tranquillity and the structure of Claudius’ speech does not reflect this. However, it can be seen that Claudius is trying to restore order through his speech as he settles the court over the threat of Fortinbras: ‘So much for him’ (page 17). However, this is unlikely as Claudius’ actions led to the destruction of many other characters and does not restore order. The fact that the speech itself does not fit in with the typical Shakespearean structure of iambic pentameter, could reflect that Claudius himself does not fit in as the King of Denmark as he disrupts the divine hierarchy. Claudius disrupts the Chain of Being, a hierarchy derived from Aristotle and Plato; this would have been followed during the Elizabethan time period. At the top of the chain are God and the angels; whilst at the bottom are plants and rocks. Claudius disrupts the hierarchy as he takes the place of the previous King by marrying the Queen and not being next in line to the throne: ‘†¦for which I did the murder/My crown, mine own ambition, and my Queen’ (page 165). This can be interpreted as a villainous act that was committed purely for the gain of Claudius. Such an act would be typical of a tragic villain as his acts lead to the downfall of the other characters. For example, Claudius’ actions lead to Hamlet receiving a visit from the Ghost and therefore feigning his madness in order to, eventually, avenge his fathers’ death. However, it is possible that Claudius is not a typical tragic villain. Claudius appears to feel guilt for murdering his brother, which is clear from his soliloquy in Act three, Scene three: ‘My stronger guilt defeats my strong intent’ (page 163). His attempted prayer proves he cannot be wholly evil if he seeks forgiveness for his sins. He does this although he is not a religious man: ‘Bow stubborn knees’ (page 165), which suggests he feels deep guilt and resentment over his actions for him to turn to religion for forgiveness. This is not typical of tragic villains, who tend not to be religious or feel any resentment for their behaviour. This could show that Claudius wishes to be saved from going to hell after his death, which would not be a typical concern of a Shakespearean villain. Claudius also creates peace with the other characters. For example, in his opening speech in Act one, Scene two, he is trying not to worry the court about the potential threat of Fortinbras, and in Act four, Scene five, Claudius tries to calm Laertes’ rage rather than encourage him to kill Hamlet. Such actions would not be typical of Shakespearean tragic villains, such as Iago from ‘Othello’. Iago feels no guilt for his actions against Cassio, Othello and Desdemona and is aware of the pain he is inflicting onto others. His actions against Othello also appear purposeless as it is never revealed why he dislikes him and wants him to suffer so much. Claudius is unlike Iago as he does feel guilt and his actions are indeed purposeful. Whereas most of the other important men in ‘Hamlet’ are preoccupied with ideas of justice, revenge, and moral balance, Claudius’ actions are focused on maintaining his power. Although Claudius is Hamlet’s antagonist, he does have a number of redeeming features. He appears to have genuine affection for Gertrude, as one of the reasons for the murder of the King was to marry her: ‘My crown†¦and my Queen’ (page 165). This also comes across in Act five, Scene two, as when Gertrude is about to drink the poisoned wine, he tells her ‘do not drink’ (page 281). Claudius is aware of the affection Gertrude feels for Hamlet and when trying to be rid of him, considers her feelings: ‘That as the star moves not but in his sphere/I could not but by her. ’ (page 223). The imagery that Shakespeare uses is very unlike Claudius’ character and more similar to Gertrude’s. The imagery of spheres, that at the time where believed to revolve around the Earth containing heavenly bodies, shows that Claudius has love for Gertrude and could not live without her. Claudius also appears to care for Hamlet to some extent. He appears to be concerned for Hamlet’s well-being, as he brings in Rosencrantz and Guildenstern in order to work out the cause of his ‘transformation’ (page 77). However, some may argue this is just an excuse for Claudius to discover whether or not Hamlet may know the truth of his father’s death. He thinks Hamlet’s madness is ‘More than his father’s death’ (page 77) and therefore wants to uncover the reason behind it. It can be seen that Hamlet’s madness is feigned and he does this purposely to see if Claudius is becoming suspicious of his actions. For example, in Act three, Scene two after witnessing Claudius’ outburst when the Player King is killed, Claudius demands for the lights: ‘Give me some light – away! ’ (page 153). This could be seen as an expression of emotion as Claudius feels tremendous guilt over his brother’s death or as a way of not allowing anyone else to gain suspicion in him through the play. Other interpretations of Claudius that the audience receive are from the other characters. Shakespeare presents grotesque and vile imagery used by Hamlet and the Ghost to describe Claudius. When Hamlet sees the Ghost in Act one, Scene five, the Ghost uses imagery of disease and corruption to describe Claudius and his actions: ‘Ay, that incestuous, that adulterate beast’ (page 51). Shakespeare uses the word ‘beast’ in reference to a cuckold. In Elizabethan times, if a woman were to have an affair, the husband would be known as a cuckold with horns to represent their foolishness in â€Å"losing† their wives. This imagery contrasts with the audience’s first interpretation of Claudius where Shakespeare presents him as a competent leader. This is the only alternate view that the reader receives in the play as both Hamlet and the Ghost have reason for hating Claudius. The view that Shakespeare gives them will have been fogged by their hatred of him and not give a fair representation of Claudius’ character. To conclude, Claudius is not a typical tragic villain due to his feelings of guilt and his consideration of others. The representation the reader receives from other characters is not a fair interpretation due to their abhorrence of him. Bibliography Heinemann Advanced Shakespeare – ‘Hamlet’ sparknotes. com sirbacon. org – F. C. Hunt interpretation